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Muscle Solution Gift Card
- Return/Exchange Policy
We want you to be completely happy with your new purchase.
If you don't love it, send it back!
RETURN STANDARDS & CONDITIONS
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We gladly accept returns for both refunds and exchanges within 30 days of delivery!
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Exchanges can only be requested for the same item in alternate sizes.
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If your exchange cannot be completed due to unavailable stock , a refund will be issued.
- Once your return had been delivered please allow our team 5-10 business days to inspect & process your return/exchange. In the case your return has not been processed within that timeframe, please email in & our team will handle your return immediately!
- By adding return items to your return, you are verifying that you have (1) received the items selected to return and (2) intend to return the selected items.
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Items must be unwashed and not put through a dryer.
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Items covered in animal/human hair are subject to denial.
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Items covered in glitter, powder, skin cells, or other matter are subject to denial.
- Items with piling may be subject to denial.
- Items with strong odors or smells like smoke, cologne, detergent, scented sprays, body odor, etc., will not be accepted.
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Items with markings or other stains (such as deodorant & make-up) will not be accepted.
- Any returns that are delivered outside of 45 days of the delivery date of your order may be subject to denial. Please contact our support team if your return is delayed unexpectedly.
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If your return is denied, we will notify you via email. Your order will then be reshipped to you within 4-7 business days.
REFUND TO METHOD OF PAYMENT
Items discounted less than 30% are eligible for refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 Business days.
- If you are returning your entire order, please note that the original shipping costs will not be refunded.
SALE ITEMS:
- Between 30%-65%: Eligible for store credit or exchange ( NOT eligible for refund to method of payment )
- 70% or more: Considered final sale and can not be returned
BUNDLE DISCOUNT:
If a set has been purchased using bundle discount and one of the bundle item wants to be returned the other bundle item will be calculated as regular price .
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
RETURN SHIPPING LABEL
At this time, we only provide free return label for exchange requests. We DO NOT cover the cost of Return Shipping Label for refund requests.
- For domestic US customers, The return label will be emailed and between $6-$9 label cost will be deducted automatically from refund amount.
- For international customers shopping on our US store, we have instructions for self-shipping using the courier of your choice .
Address: To return your product, you should mail your product to: 9767 Glenoaks Blvd ste B, Sun Valley, CA, 91352, United States
